A public transport provider in Germany has transformed its operations with a control room modernization.

The recently modernized control room oversees the real-time management of a large regional transport network, handling complex tasks such as traffic coordination, passenger communication, and incident response across the entire system. Each year, they move more than 200 million passengers along approximately 2,000 km of their extensive network of trains, trams, and buses.

Ensuring smooth operations across such a vast infrastructure requires more than vehicles on the road: it demands a sophisticated technical backbone. A robust IT network supports all stops along the routes, ensuring that critical systems run smoothly for passengers, operators, and drivers alike.

With more than 1,700 stops to manage, the Electronic Systems department carries a major responsibility. This team is dedicated to maintaining and monitoring the daily functionality of public transport operations, ensuring efficiency, reliability, and a seamless experience for millions of travellers.

Daily technical operations are coordinated from a state-of-the-art facility that opened in 2017. The building features a central control room and more than 100 specialised technical rooms, acting as the nerve centre of the transport network.

The challenge: modernization

The original control room setup had become outdated and could no longer meet the operational demands of 24/7 transit management. Operators faced multiple disparate systems, limited visualisation capabilities, and increasing complexity when coordinating internal and external communications. The organisation needed a scalable, unified, and easy-to-use solution to streamline workflows and improve situational awareness.

At the end of 2023, installation of the latest IT systems began with the goal of centralising video wall control through a single user interface. The team needed a solution that would allow multiple departments to access the same web dashboards, each with the ability to control and modify their own screens independently without affecting other teams.

Solution: an innovative approach to video wall control

The transport authority deployed VuWall’s TRx Platform. TRx is a centralised AV-over-IP management system designed for mission-critical environments; it enables seamless distribution and control of visual content across a video wall, multiple operator workstations, and other displays in local or remote facilities.

The new system was installed in close collaboration with the local AV integrator Qvest and incorporates the powerful PAK video wall processors, along with KVM nodes and VuStream encoders, enabling efficient, high-performance routing and display of sources.

After extensive deliberation and evaluation of various technologies, the client opted for VuWall’s advanced, flexible, and modern approach: a distributed, IP-based video wall system. This cutting-edge solution offers superior content distribution, scalability, cost-effectiveness, and reliability compared to traditional, bulkier, monolithic video wall processing architectures.

The goal was to provide operators with a functionally optimised system that simplified their work—one where they could easily manage dashboards and remote PCs directly from the video wall using a single keyboard, mouse, and screen interface (KVM).

Part of the solution includes VuWall’s TRx Control Panel Designer, which allows users to easily customise control panels tailored to their specific needs, making the system quick and simple to operate.

Result: a more efficient and scalable control room

With VuWall’s TRx, control room operators now benefit from:

• Real-time access to mission-critical data from multiple sources
• An intuitive user interface to quickly switch and visualise content in real time
• Simplified system management and reduced operator training time
• Future-proof architecture with 24/7 reliability and scalability

The upgrade has improved responsiveness to service interruptions and enhanced both internal communication and coordination with emergency services. The control room has now become a benchmark of operational excellence and a model for future-ready transit management.

Conclusion

This German transport centre has significantly improved its operational efficiency, strengthened its monitoring capabilities, and fully modernised its control room infrastructure.

Thanks to VuWall’s control and video wall system — robust, flexible, and user-centred — they are now equipped to meet the demands of modern mobility management and to optimise public transport for millions of passengers each year. With its advanced visualisation capabilities and intuitive control interface, the centre is ready to face the challenges of today and tomorrow.