Logitech has presented the results of The Workplace Equation, a study conducted among 1,700 executives and decision-makers across 11 countries.

The research shows that, although organisations recognise the importance of creating a positive workplace experience, significant challenges remain when it comes to translating this priority into the management and design of workspaces.

Only 24% of organisations involve IT/AV teams before they begin planning their spaces, which in many cases means having to adapt technology to designs that have already been defined or make subsequent modifications.  In addition, technical issues during meetings, such as audio or connectivity failures, result in an average loss of 12.2 minutes of productivity per person. Thirty percent of respondents report losing 16 minutes or more during a single disruption.

The study also highlights a fragmentation of responsibilities. Although 81% of HR leaders consider their department to be the primary authority on workplace experience, IT/AV and Real Estate leaders also attribute this role to their own departments.

This is compounded by a gap in the ability to demonstrate return on investment. While 87% link a positive workplace experience to greater productivity and better results, only 58% are confident that they have sufficient data to justify investments in this area and its technology. Only 27% consider it a core business strategy.

Combined, the working time lost due to technology issues and the costs of adapting spaces to new technologies can translate into millions of dollars in losses for companies, particularly larger organisations.

Positive workplace experiences begin when IT, Human Resources and Real Estate teams work from the same plan of action. When these functions operate in isolation, no one takes responsibility for resolving friction. Removing these barriers can transform everyday workplaces into a genuine competitive advantage, said Henry Levak, General Manager of Team Workspace Solutions at Logitech. 

To reduce these points of friction, Logitech recommends involving IT, Human Resources and Real Estate teams from the outset, establishing shared metrics, measuring the impact of technology issues, and designing spaces around work needs and objectives rather than simply attendance levels. The company also recommends using employee experience data to assess the impact of investments and adapt workplace environments and technology to the organisation's actual needs.

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