New professional services to streamline network deployments and ensure successful outcomes.

NETGEAR has announced the launch of its new Premium Support offering and a comprehensive portfolio of professional services, reinforcing its commitment to MSPs and SME customers through a complete lifecycle-driven services strategy. This comprehensive suite of service tiers and expert-led engineering solutions provides greater network confidence for both MSPs and their customers.

As networks become critical to business operations, from cloud applications to AV over IP deployments, organizations face increasing pressure to ensure availability, performance and scalability. NETGEAR’s new services portfolio addresses this need by combining structured SLA-backed support with expert-led, outcome-driven services, enabling customers and partners to deploy, operate and optimize networks with complete confidence. It also accelerates our vision as a comprehensive B2B solutions provider focused on seamless end-to-end network performance, says Massimo Mazzeo Ocello, Vice President of Global Systems Engineering, Customer Support and Services at NETGEAR.

A structured approach to network support

At the core of the announcement is NETGEAR’s Premium Support portfolio, a tiered framework designed to provide enterprises with predictable service levels and measurable outcomes.

Key Premium Support tiers include:

• Sprint: essential, value-driven support for day-to-day operations, including 24/5 access to engineers and advance hardware replacement.
• Overdrive: 24/7 priority performance assurance with guaranteed responsiveness, fast-track escalations and next-business-day hardware replacement for environments where downtime has a direct business impact.
• Fastlane: a customized, high-touch model featuring tailored SLAs, direct access to senior engineers and dedicated resources for complex or critical environments.

This structured approach allows organizations to align support investment with operational criticality, reducing downtime, accelerating issue resolution and ensuring predictable network performance.

From support to full lifecycle services

Complementing Premium Support, NETGEAR is introducing a comprehensive portfolio of professional services designed to support customers and partners throughout the network lifecycle.

The offering includes deployment services to ensure production-ready networks from day one, event services, health checks and performance optimization, as well as interoperability, staging and migration services, together with tailored training programs designed to empower internal teams. NETGEAR will also provide a fully customizable, high-touch collaboration model with dedicated engineering resources.

Together, these services provide comprehensive end-to-end coverage, enabling organizations to reduce deployment risks, accelerate return on investment and maintain optimal long-term performance.

A partner-focused value proposition

With this new portfolio, NETGEAR enables partners to expand the scope and value of their projects, moving beyond deployment to deliver more predictable and outcome-driven services.

By combining structured support tiers with expert-led services, partners can simplify post-deployment operations, reduce risks in complex projects and strengthen long-term customer relationships.

This launch reflects NETGEAR’s commitment to its partners and reinforces the NETGEAR Drive Partner Success program, extending its value beyond enablement and incentives into delivery and lifecycle services.

Designed to complement and enhance partner expertise, this services framework provides access to advanced engineering capabilities, greater operational predictability and the ability to scale with confidence, while preserving full ownership of the customer relationship.